At The Doodles Home, we are committed to ensuring our customers receive healthy, happy pets and are satisfied with their experience. Due to the nature of our business, involving the sale and adoption of live animals, we follow a strict yet fair Refund and Return Policy in compliance with Australian Consumer Law.

1. Health Guarantee

All puppies adopted from The Doodles Home come with a health guarantee. Each pet undergoes a veterinary health check and is vaccinated, wormed, and microchipped before going to their new home.

If within 7 days of receiving your puppy, a licensed veterinarian certifies that the puppy has a serious congenital or hereditary health condition, we will offer the following options:

• A replacement puppy of equivalent value (when available), or

• A full or partial refund, depending on the condition and circumstances.

You must provide:

• A written veterinary report, and

• Any relevant supporting documents.

2. Change of Mind

Due to the emotional and biological nature of live animal adoption, we do not offer refunds or returns for “change of mind” after a deposit has been placed or the puppy has been delivered/collected. We encourage all prospective buyers to be 100% committed before making a purchase.

3. Deposits

Deposits are non-refundable unless:

• The puppy becomes unavailable due to unforeseen circumstances (e.g. illness or injury before pickup), or

• The breeder cancels the adoption.

If the customer cancels the adoption for personal reasons, the deposit is forfeited.

4. Returns

We do not accept returns of pets except in cases where:

• There is a verified breach of the health guarantee, or

• An arrangement is made under compassionate grounds, approved by The Doodles Home.

In such rare cases, the customer may return the puppy, and we will evaluate the case individually to determine the best outcome for both the puppy and the customer.

5. Transport-Related Issues

If damage, injury, or death occurs during third-party transport arranged by the buyer, The Doodles Home is not liable. However, if The Doodles Home arranges delivery and there is a verifiable issue, we will work with the buyer to resolve it fairly and appropriately.

6. Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a refund or replacement if your puppy has a major problem or if the product/service we provided does not meet consumer guarantees.